Refunds & Returns Policy

Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our number one priority. You can request a refund or reshipment for ordered products if:

• You do not receive them within the guaranteed time (45 days, not including 3–5 day production).
• You receive the wrong item.
• You do not want the product you have received — you must return the item at your own expense and it must be unused. Custom-printed products are excluded from this.

We do not issue refunds if:

• Your order does not arrive due to factors within your control (for example, providing the wrong shipping address).
• Your order does not arrive due to exceptional circumstances outside our control (for example, not cleared by customs, or delayed by a natural disaster).

You can submit refund requests within 15 days after the guaranteed delivery period has expired. Contact us at support@custombottoms.com or via our Contact Us page.