Frequently Asked Questions – Custom Bottoms

Order Modifications & Cancellations

Can I change the size of my order?

Absolutely! If you need to adjust the size of your item, please contact our support team at support@custombottoms.com as soon as possible. Once production has begun, we may not be able to make changes.

I entered the wrong shipping address. Can I update it?

Yes, provided your order hasn't shipped yet. Send the correct address along with your order number to support@custombottoms.com, and we'll update it for you.

Can I cancel my order?

Orders can be canceled if they haven't entered production. To request a cancellation, email us at support@custombottoms.com with the subject line "Cancel Order #[Your Order Number]".

General Information

Where are Custom Bottoms products made?

Our items are handcrafted in facilities located in the United States, Mexico, and Europe, depending on your location and the specific product ordered.

Why are prices listed in USD?

While we ship worldwide, our operations are based in the USA, so prices are listed in US Dollars. Your payment provider will handle the currency conversion during checkout.

Why are your products priced higher than some competitors?

We prioritize quality and uniqueness. Each item is made-to-order, featuring exclusive designs and premium materials. Our commitment to craftsmanship ensures that you're receiving a product that's both durable and distinctive.

Do you collaborate with social media influencers?

Yes, we do! If you're interested in partnering with us, please reach out to our Social Media Manager at influencers@custombottoms.com.

Can I use multiple discount codes on a single order?

Our system allows only one discount code per order. Choose the one that offers you the best deal!

Shipping & Handling

Do you ship internationally?

Yes, we offer worldwide shipping.

How long does delivery take?

Production Time: Each item is made-to-order, which takes approximately 7–10 business days.

Shipping Time:

• USA: 5–10 business days via USPS with tracking.
• Canada: 10–20 business days with tracking.
• International: 10–20 business days.

What are the shipping costs?

• USA Orders Under $100: $5.99
• International Orders Under $100: $10.99
• Orders Over $100: Free shipping worldwide!

Why can't I track my order?

Tracking information becomes available once your order has been shipped. You'll receive an email with tracking details at that time.

I was charged a customs fee. What should I do?

Customs fees are determined by your country's regulations and are beyond our control. We recommend contacting your local customs office for more information.

Product Details

What materials are used in your leggings?

Our leggings are crafted from a blend of 80% polyester and 20% spandex, featuring an elastic waistband and double-stitched seams for durability and comfort.

Additional Questions

If you have any other questions or need further assistance, please don't hesitate to contact our support team at support@custombottoms.com. Be sure to include your order number for quicker assistance.

Custom Bottoms
123 Fashion Avenue
Style City, SC 12345
United States