Frequently Asked Questions
Everything you need to know about ordering your custom-printed activewear. Cannot find your answer? Get in touch and we will help.
Choosing Your Design
Can I upload my own artwork?
No, and that is deliberate. Every print in our customizer has already been tested on our fabric, so what you preview is what arrives. You choose the print and set the colours, and we handle the rest. There is no design software to learn and nothing to upload.
How many prints are there to choose from?
Hundreds, across florals, marbles, camouflage, abstracts, geometrics, and bold colour washes. Many of them can also be recoloured, so a single pattern can look completely different depending on the palette you pick.
Will my pair look like the preview?
Yes. Your chosen print is applied edge to edge across the entire garment, and the preview shows you exactly that. Slight variations in pattern placement can occur at the seams depending on the size ordered. This is normal for cut-and-sew garments and is not considered a defect.
How do I find my correct size?
Check our Size Guide for full measurement charts covering leggings, kids leggings, and sports bras. Measure yourself and compare to the chart rather than guessing from your usual clothing size, as fit varies between styles.
Changes & Cancellations
I ordered the wrong size, can I change it?
You need to act fast. Once your order goes into production we cannot make changes. Contact us as soon as possible with your order number and we will do our best to help before printing starts.
I entered the wrong address, can I update it?
Yes, as long as your order has not shipped yet. Send us your correct address and order number and we will update it. Once the order has shipped and you have received tracking info, you will need to contact the carrier directly.
Can I cancel my order?
Yes, but only before your item goes into production. Once printing has started your order cannot be cancelled since it is already being made for you. Contact us as quickly as possible if you need to cancel.
Shipping & Delivery
How long does it take to receive my order?
Every item is made to order. Production takes 4 to 7 business days, then shipping is added on top: 3 to 5 business days to the USA and Europe via USPS (5 to 8 via DHL), 5 to 10 to Canada, and 10 to 20 for the rest of the world. You will receive tracking information as soon as your order ships.
What does shipping cost?
Shipping is free on orders over $100. Below that it is about $5, anywhere in the world.
Do you ship worldwide?
Yes, we ship to most countries worldwide. Shipping times and rates vary by destination and are calculated at checkout.
Product & Quality
Will the print fade after washing?
Our prints are made to last. We use a sublimation printing process that bonds the ink directly into the fabric fibres, so the colours stay vivid wash after wash. Always follow the care instructions on the label for best results.
What if I receive a damaged or incorrect item?
It rarely happens, but when it does we make it right immediately. Send us a photo of the issue along with your order number and we will ship you a replacement free of charge.
Pricing & Payment
Why is the price higher than regular leggings?
Every pair is made to order: printed, cut, and sewn specifically for you. You are not buying something off a shelf. The price reflects premium fabric, individual craftsmanship, and a product made for your order alone.
Can I use multiple discount codes on one order?
Only one discount code can be applied per order. Our buy two, get the third at 50% off offer applies automatically and does not need a code.
Is my payment secure?
Yes. We accept all major credit cards, PayPal, Shop Pay, and Apple Pay. All transactions are encrypted and processed securely. We never store your payment details.
Returns
What is your return policy?
We stand behind every item we make. If there is a defect or fault with your order, contact us within 7 days of receiving it and we will send a replacement at no charge. As each item is made to order, please check our size guide before ordering. See our full Refunds & Returns Policy for details.
Still have questions?
We reply to every message within 24 hours. Contact us